You can return merchandise from your original order 14 days after the purchase date for FREE. *Excludes International Orders and items marked Final Sale. Due to the unfortunate situation of COVID-19 our main priority being the health of our family, team, and customers we have chose to enforce a FINAL SALE POLICY in response to the COVID-19 until further notice. Though we are doing our part on our end to make sure packages get sent out to customers by our healthy team safely and sanitary, we can't ensure that customers returning/exchanging items are doing the same which could ultimately put us all at risk. And you as the customer.
We want to thank you all for your understanding and continued support during these challenging times and pray that everyone stays safe and healthy.
We sell out of styles quickly, so if you are looking to exchange an item and don't want to miss out, we recommend returning your items for a refund (for FREE) and then purchasing what you are looking for right away. We will process your refund within 3-5 days from the arrival of your return at our warehouse. Due to COVID-19 we have enforce a FINAL SALE POLICY.
When will my order ship?
We have two fulfillment location that we ship everything from our within 1-2 business days (except weekends, holidays and when the surf is good). Payment process is 1-3 business days depending who you bank with. Order process is 5-7 business days. Items that we have on hand (which we post on our site or social media) order process is 24-48 hours.
Do you ship internationally?
We sure do. Please note that international orders take significantly longer for delivery and may be subject to import/value-added taxes that are beyond our control.
How do I contact someone?
Customer service hours are Monday - Friday: 9am - 5pm PST. Please allow up to 1-2 days for someone to get back to you. We can be reached by via text at 423-617-2083 and by email here Customer Service. Kindly reminder we are human carry your self respectfully when inquiry about your order.
What sizes do you do?
Our items fits true to size and consistent with most other clothing brands. Please see our size chart.
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My daughter loved the shades as they are stylish, comfortable and have very attractive look.